How to pre-intimate claim
Pre-intimate your claim to get your CarePass approved
For Planned Treatments
Pre-intimate Claim
Call your relationship manager and provide key information on treatment type, date of treatment and, hospital
Relationship manager will evaluate claim
Based on details provided, RM will evaluate the details of the claim and treatment
Claim approved
Once claim is approved, it will be shared over WhatsApp or email
Can take up to 24 hours for approval
For emergencies
Reach the hospital and start treatment
Go the the nearest hospital and proceed with your treatment
Intimate the Claim
Start the claim intimation process once treatment is recieved
For Cashless Claims
Call your Relationship Manager to intimate the claim and start the pre-authorisation process.
For Reimbursement Claims
Call your relationship manager to help you file claim via email after discharge
Claim approved
Get your claim approved or reimbursed.
May take up to 24-48 hours post treatment for approval
Exclusions in this plan
The following are not covered for claims
Non-Medical Items
Expenses for items like gloves, syringes, cotton, bandages, patient kits, and other consumables/administrative charges.
Cosmetic Surgeries
Any surgery/treatment for cosmetic purpose (e.g., plastic surgery, gender change treatment) unless required due to an accident.
Injuries from Misconduct
Treatment for injuries due to hazardous/adventure sports, committing a breach of law, or due to alcohol/drug abuse.
Rest & Evaluation
Expenses for prolonged bed rest, custodial care, rehabilitation, or diagnostic tests done without hospitalisation or treatment.